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Meads Medical Centre
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BBC Health News

  • Cross-sex hormones for under 18s could be restricted or banned 21 May 2025 21:12The government is "actively reviewing" private prescriptions of cross-sex hormones for under-18s, the High Court hears.
  • Women with dense breasts should have extra NHS cancer scans, researchers say22 May 2025 00:02Additional scans better tailored to spotting cancer in dense breasts could treble detection rates.
  • Scientists propose novel way of treating mosquitoes for malaria22 May 2025 00:10Normally the insects are targeted with insecticide, but US researchers say anti-malaria drugs absorbed through their legs can stop them spreading disease.
  • West Nile virus detected in UK mosquitoes for first time21 May 2025 14:50A UK Health Security Agency spokesperson said the risk to the general public is "very low".
  • World-first gonorrhoea vaccine launched by NHS England as infections soar21 May 2025 10:00The treatment will be offered to those most at risk from August after a record number of cases.
  • Universities must do more to prevent suicides, ministers say21 May 2025 01:52The government wants universities to check the safety of halls and reach out to families after a death.

Complaints

Please talk to us.

Every patient has the right to make a complaint about treatment or care they have received at The Meads Medical Centre.

We understand that we may not always get everything right and by telling us about the problem you have encountered, we will be able to improve our services and patient expereince.

Who to talk to

Most complaints can be resolved at a local level. Please speak to a member of staff if you have a complaint; all out staff are trained to handle complaints effectively.

Alternatively, ask to speak to the complaints manager Tonya Clark who is the Practice Manager, or to Sophie Garroch, the Reception Manager, or to Eilidh Callander our Operations Manager.

A complaint can be made verbally or in writing. A complaints form is available from reception. Additionally, you can complain via email to: sxicb-esx.themeads@nhs.net

Time frames for complaints

The time constraint for bringing a complaint to the Practice is 12 months from the occurrence giving rise to the complaint, or 12 months from the time you become aware of the matter about which you wish to complain.

The complaints manager will acknowledge your complaint within three working days.

We will aim to resolve your complaint within 14 to 28 days, but no longer than 40 days.

Investingating complaints

The Meads Medical Centre will investigate all complaints effectively and in conjunction with current legislation and guidance.

Confidentiality

The Meads Medical Centre will ensure that all complaints are investigated with the utmost confidentiality and any documents are held separately from the patient's healthcare record.

Third party complaints

The Meads Medical Centre allows a third party to make a complaint on behalf of a patient. The patient must provide consent for them to do so. A Third Party Consent form is available from reception.

Final response

The Meads Medical Centre will issue a final formal response to all complainants, which will provide full details and the outcome of the complaint. Further information is detailed in our practice policy.

Further actions

If you wish to raise a grievance, but do not want to complain to the Practice, you can complain to the local Integrated Care Board (ICB):

Please write to:

NHS Sussex,

Sackville House,

Brooks Close,

Lewes

BN7 2FZ

or call:

Complaints telephone no: 0300 140 9854 (excluding weekends and bank holidays)

or email:complaints email address: sxicb.complaints@nhs.net

If you are dissatisfied with the outcome of your complaint you can contact:

The Parliamentary & Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Tel no: 0345 015 4033 (Monday to Friday 8.30am to 5.30pm)

Email: phso.enquiries@ombudsman.org.uk

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Meads Medical Centre

Bell Farm Road, Uckfield, East Sussex, TN22 1BA

  • 01825 766055
  • sxicb-esx.themeads@nhs.net
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