Appointments can be made the following ways:
o By submitting an online consultation request via Anima
o By calling the surgery on either 01825 766055
o Via the reception desk
Obtaining an appointment
Our phone lines and Anima online consultation service is open Monday to Friday between 8.30am and 6.00pm. If your Anima request cannot be dealt with via online consultation, you will be sent a booking link to your phone to book in an appointment with the relevant clinician at the day and time of your choosing.
We offer pre-bookable appointments for GPs, nurses, HCA's and our Clinical Pharmacist.
If you do not need your appointment please cancel it before the allotted time. An appointment not attended means someone else has been unable to use that appointment slot.
If you would like to benefit from our text reminder service please see the receptionists. We will just need to take your mobile number from you for this.
Urgent Appointments
The Urgent Care Clinic is for urgent medical matters that cannot wait until the next routine appointment. This Clinic is run by a team made up of Advanced Clinical Practitioners, Paramedic Practitioners and Nurse Practitions, and is supported by the Duty Doctor. Please see below for information.
Urgent Care Clinic
Our Urgent Care Team work Monday to Friday and have bookable telephone appointments which are available throughout the day.
When calling please give the receptionist your contact details and some information about your condition and they will ensure that you are either given a same day appointment or are contacted by a clinician within a few hours. You are asked to keep close to your phone.
If the clinician feels you need to be seen on the day then they will invite you to come to the surgery at a specific time. Please be aware that you may be asked to come in at short notice.
Please note: All appointment times given are approximate, whether this is for a telephone call or a face to face appointment. We try to ensure that our Urgent Care Clinic runs to time however if we have an emergency this can impact on the waiting time.
GP appointments can still be booked in advance for routine matters.
We welcome any feedback, good or bad, as we are always looking at ways in which we can improve. As a Practice we strive to provide the best possible service for our patients.
Acute Emergencies
In the event of an acute (life-threatening) emergency, you should of course dial 999 for an emergency ambulance.
Cancel An Appointment
Please let us know if you are unable to keep an appointment by telephoning 01825 766055.
If we have your mobile telephone number and you have consented for us to contact you on it, you should be able to cancel an appointment without the need to speak to a receptionist.
To update us with your mobile phone details please complete the form below. You can also use this form to advise us of any other changes to your personal details.
Update Patient details (DOCX, 17KB)
We will be unable to deal with any other queries using both of these options.
Home Visits
Patients should telephone 01825 766055 before 12.00pm (noon) to request a home visit. Please give the receptionist as much information as possible so the doctor can assess priority. Home visits are for the housebound or those too ill to attend the practice. Please remember several patients can be seen at the practice in the time taken to carry out a home visit.