HOW DO I...
CHANGE MY DETAILS?
Please notify us in writing of any change to your address and/or telephone number or mobile number if you are happy for us to retain and use this number. This will then enable us to keep your records up to date. Alternatively, we have a form that you can fill in at reception.
HOW DO I...
SPEAK TO MY DOCTOR OR NURSE?
The doctors and practice nurses
generally make telephone calls from 12 noon. The receptionist will ask you to
describe the purpose of the call and arrange for the doctor or nurse to phone
you back as soon as possible. Please remember it takes just as long to deal with a call as it takes to see someone.
HOW DO I...
MAKE AN APPOINTMENT?
Our appointment line is open Monday
- Friday 8.30am - 12.00pm & 2.00pm - 6.00pm. We also have an automated phone service available 24
hours, seven days a week. Telephone 0844 477 3373.
You can use our automated system without having to wait to:
• Make routine appointments
• Make 'book ahead' appointments
• Check or cancel appointments
If we are busy you will be put into a call queue - this system will help you to know how busy we are. You can choose to hold or call back later.
Mornings are usually very busy and we only deal with appointments and emergencies before 10.00am
On the day appointments are available together with some pre-bookable appointments and you can usually book upto four weeks ahead for a doctor and six weeks ahead for blood tests and general nursing.
Urgent, on-the-day appointments are seen by the duty doctor, and not necessarily your clinician of choice. Please make an additional appointment to talk to the doctor or clinician about any other matters of a non-urgent nature.
To be sure of being able to see your choice of clinician, please book in advance. Do book a separate appointment for each person who wishes to be seen.
For all other appointments, advice or test results, please speak to one of our medical receptionists.
For all serious emergencies dial 999.
Please let us know if you are unable to keep an appointment, by telephoning 0844 477 3373 and selecting the 'If You Wish To Cancel An Appointment' option.
HOW DO I...
OBTAIN A HOME VISIT?
Patients are requested to telephone 0844 477 3373 before 10.30am and select the "Emergencies And Home Visits" option. Please give the receptionist as much information as possible so the doctor can assess priority. Home visits are for the housebound or those too ill to attend the practice. Please remember several patients can be seen at the practice in the time taken to carry out a home visit.
HOW DO I...
OBTAIN TEST RESULTS?
To obtain results you may call
at any time after 10.00am each working day.
Please note that test results can only be given to the patient (or their parent/guardian/known
carer) to whom the result relates.
HOW DO I...
REGISTER WITH THE PRACTICE?
Please come to the reception desk in person and you will be given a new patient medical appointment at that time. You will need to bring two forms of identification (eg passport, utility bill) one of which must have the address at which you are residing. Patients must reside within the practice area.
You have a right to express your preference of practitioner. When you make an appointment you can select your preferred practitioner. If you require urgent on-the-day care, you will be seen by the available doctor and not necessarily by your preferred practitioner.
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